Refund policy

Last updated: October 30, 2026

At Hearthside, your satisfaction means a lot to us. We want you to feel confident and happy with every purchase you make. If something isn't quite right, we're here to help. That's why we offer a 30-day return policy, giving you 30 days from the date you receive your order to request a return.

Return Eligibility

To ensure a smooth return process, your item must meet the following conditions:

  • Be in the same condition as when you received it.

  • Be unused, unworn, and free from any signs of damage.

  • Include its original tags, where applicable.

  • Be returned in its original packaging.

  • Include your order confirmation or another valid proof of purchase.

How to Start a Return

Starting a return is simple. Just reach out to our customer support team at support@hearthide.com with your order details and the reason for your return.

Once your return request is reviewed and approved, we'll provide you with clear instructions on how and where to send your item.

Please do not send any items back before receiving approval from our team, as unauthorized returns may not be accepted.

If you have any questions or need assistance along the way, we're always happy to help.

Damaged, Defective, or Incorrect Items

Your shopping experience matters to us, and we want every order to arrive just as expected.

Please check your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at support@hearthide.com.

To help us resolve the issue quickly, we may ask you to share a few photos or additional details. Our team will review the situation and work with you to find a suitable solution.

Exceptions / Non-Returnable Items

While we aim to make returns as easy as possible, some items may not be eligible for return. These include:

  • Personalized or customized products.

  • Items specifically marked as non-returnable on their product pages.

If you're unsure whether your purchase qualifies, please contact us before sending anything back. We'll be glad to guide you.

Exchanges

Looking for a different size, color, or style? We'd love to help!

The easiest way to get the item you want is usually to return your original purchase in accordance with our return policy. Once your return has been accepted, you can place a new order for your preferred item.

Refunds

Once we receive your returned item, our team will carefully inspect it and notify you whether your refund has been approved.

If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please keep in mind that banks and payment providers may need additional time to process the transaction and reflect the amount in your account.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please get in touch with us at support@hearthide.com. We'll be happy to look into it and assist you.

Contact Us

We're always here to make your shopping experience as smooth and enjoyable as possible.

If you have any questions about returns, exchanges, or refunds, don't hesitate to reach out to our friendly customer support team.

Email: support@hearthide.com

Thank you for choosing Hearthside. We truly appreciate your trust and look forward to serving you again!